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Thread Statistics | Show CCP posts - 9 post(s) |
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CCP Mindstar
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Posted - 2008.03.01 15:53:00 -
[1]
Hi guys, I have been speaking with our streaming provider, and they have suggested the following steps to troubleshoot any streaming issues you may have:
"Users experiencing stuttering, buffering, or poor stream performance should verify their download speed prior to sending in requests to support. Browse to test sites such as www.speedtest.net and test their speed from several locations. You should have over 600 kbps download speed."
For those having issues connecting at all - are you able to click on this link to get the stream working?
If that does not work - can you paste "http://ccpgames.total-stream.net/CCPGames" into "File -> Open URL" in windows media player, and try and access it that way?
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CCP Mindstar
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Posted - 2008.03.01 16:18:00 -
[2]
 Originally by: Trucal Ware
I am getting very clear and constant sound but the video keeps lagging, tried on 2 seperate PC's with 2 seperate programs.
I get occasional buffering but nothing like what I have heard other people complain about on the forums
When you run that test - are you testing to a very close location, or to far away?
If you can - try and run tests to speedtest servers in the following locations:
San Jose, CA
Chicago, IL
Washington DC
London UK
These are the locations of the streaming servers today.
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CCP Mindstar
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Posted - 2008.03.01 17:25:00 -
[3]
If you are continuing to experience streaming issues, despite having good results reported by speedtests - it would be a good idea to mail your IP to [email protected], so that they can further investigate.
If you could include "EVETV" in the subject, it will get to the right people who are looking into this.
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CCP Mindstar
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Posted - 2008.03.02 18:44:00 -
[4]
Originally by: Szap Light
Edited by: Szap Light on 02/03/2008 17:26:19
Well i did a few speedtests and asked some others to do it and nobody of us falls under 1500 kbps down from London server at speedtest.net
The problem seems to be on your side. Dont have the time to send a report to totalstream.net but thats your job anyway.
We are working closely with totalstream to help viewers identify where their issues are, however in most cases it is a bandwidth issue between the viewer and the server that they connect to. I have confirmed with totalstream that the feed from our studio to them, and their internal backbone between streaming servers are all working correctly.
As such, contacting the totalstream support department will be very useful, as it helps them build a picture of where potential bottlenecks are occuring, and they may be able to provide assistance in getting things working for you.
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CCP Mindstar
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Posted - 2008.03.07 15:42:00 -
[5]
bumping this for the second weekend 
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CCP Mindstar
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Posted - 2008.03.07 16:14:00 -
[6]
I would strongly advise those having streaming issues to contact totalstream support on [email protected]. They are more than willing to work with you to get the best streaming quality you can get.
Mindstar.
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CCP Mindstar
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Posted - 2008.03.09 15:37:00 -
[7]
bumping for final day
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CCP Mindstar
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Posted - 2008.03.09 16:11:00 -
[8]
As before - I would strongly advise those having issues with the stream to contact [email protected]. They are more than willing to help troubleshoot connection issues that may be causing problems viewing the stream.
-Mindstar
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CCP Mindstar
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Posted - 2008.03.09 16:50:00 -
[9]
Originally by: Darwin Duck
Got reply and a working stream, but I guess if everyone starts connecting to it now it will be slow, but here it is
-- link removed - Mindstar
Just a quick FYI - if totalstream send you a link, it is generally one that is going to work specifically for you from your own connection. Posting direct links to their servers really messes with load balancing and stream optimisation.
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